Consumer Guarantees
Under Australian Consumer Law, you have guaranteed rights for the goods you purchase from FGmods. These rights cannot be excluded and apply over and above this policy.
Returns Policy
Although we are not required to provide a refund or replacement if you change your mind, we can refund the purchase price or exchange products purchased from FGmods subject to the following conditions:
- Returned within 21 days of purchase with your proof of purchase
- Item must be in original condition (including packaging) and not used
If you request a refund, the original purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.
Faulty Products
If you receive an incorrect , damaged, incorrectly described, or has a major problem that would have stopped you buying the item had you known about it, you can return this product for a full refund or exchange.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
FGmods uses Australia Post for all Australian and New Zealand deliveries.
All parcels will be delivered to the provided address. It is recommended to provide a work address for delivery if no one is home during business hours.
Most orders will be dispatched within 1 working day Monday to Friday assuming all items are in stock.
All other orders will be dispatched as quickly as possible thearafter.
Order processing and delivery times may vary in peak times such as Christmas.
Standard Australia Post shipping within Australia
Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).
Shipping Times
| TARGET | Standard Parcels (business days) | |
|---|---|---|
| VIC | Melbourne metropolitan VIC country |
1 day 1-2 days |
| NSW/ACT |
Sydney metropolitan |
1-2 days 2-3 days 2-3 days |
| QLD |
Brisbane metropolitan |
1-2 days 1-2 days 2-3 days 2-4 days 8-10 days |
| TAS |
Tasmania |
3-4 days |
| SA |
Adelaide metropolitan |
2 days 3-4 days |
| NT |
Darwin metropolitan |
4 days 4-5 days 8-12 days |
| WA |
Perth metropolitan |
4 days 1-2 days 1-4 days |
Express Post within Australia
Allow 1-3 working days from the date we ship your order (depending on where you live in Australia).
* all shipping costs are based on the weight of your order, where it is being shipped to, and the shipping method you selected. You will see the cost of each shipping method for your order in the selection page of the checkout.
Postage and handling for international orders
Standard Australia Post shipping Outside of Australia
New Zealand 7-10 days
Express Post Outside of Australia
New Zealand 2-3 days
Some orders may be able to ship to United Kingdom and USA.
Contact Us for more information if you wish to place an order for 1 of these regions.